Economy

Tourism industry hit by immigration delays and inefficiencies

Published

1 year ago

September 2, 2024

Sri Lanka’s tourism industry is facing severe setbacks due to prolonged delays and inefficiencies at the country’s main airport, Bandaranaike International Airport (BIA).

Reports of long-queues, slow moving lines for visa on arrival, and indifferent service by immigration officers have marred the experience for tourists and returning Sri Lankans alike, resulting in a significant drop in daily arrivals and substantial economic impact.

According to the Sri Lanka Tourism Development Authority (SLTDA), daily arrivals have dropped drastically from around 6,000 visitors to 2,000 since 18 August.

Industry feedback suggests that the country may have lost around 40,000 potential tourists in August alone, reflecting an estimated economic loss of $ 120 million.

Despite these alarming figures, there has been little response from the authorities responsible for immigration.

“We have repeatedly been trying to engage with the Department of Immigration and Emigration Controller General for over a week without success,” a top official of Sri Lanka Tourism told the Daily FT.

He said that Sri Lanka Tourism has been lobbying alongside the Tourism Ministry to address these issues, including the simple step of increasing the number of counters for on-arrival visas. Yet, these efforts have been met with silence.

The situation has sparked criticism from industry stakeholders and travellers. Complaints highlight the stark contrast between the warm welcome Sri Lanka promises and the cold, apathetic reality encountered at its main airport.

These issues have raised concerns about the commitment of immigration services to supporting the tourism industry, a vital foreign exchange generating industry to the economy.

Industry stakeholders claimed that the silence from officials and the lack of concrete actions to improve the situation only add to the frustration.

“The inefficiencies at the BIA are not only deterring tourists, but also tarnishing the image of Sri Lanka as a welcoming destination. Immediate reforms are crucial to streamline the visa, immigration process to show a genuine commitment to reviving the tourism industry,” industry stakeholders pointed out.

Source – DailyFT

Economy

Galle ranks fifth among top 10 honeymoon destinations for 2026

Published

6 days ago

January 20, 2026

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Galle has been placed fifth among the world’s top 10 honeymoon destinations for 2026 in the latest rankings released by Tripadvisor.

The ranking forms part of Tripadvisor’s Travelers’ Choice Awards Best of the Best 2026 and is based solely on the volume and quality of traveller reviews submitted over a 12-month period.

Tripadvisor said the list reflects destinations that consistently received strong feedback from honeymoon travellers worldwide.

Beach and island destinations dominate the upper end of the 2026 rankings. Bali secured the top position, followed by Mauritius and the Maldives, with St. Lucia ranked fourth. Galle placed fifth, ahead of several established long-haul honeymoon favourites.

Tripadvisor noted that Galle’s appeal lies in its blend of heritage and coastal experiences. Founded by the Portuguese in the 16th century, Galle Fort remains a key attraction, with preserved ramparts, historic buildings, and walkable streets.

Economy

Sri Lanka Postal Service achieves record revenue

Published

2 weeks ago

January 12, 2026

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Sri Lanka’s postal service has recorded a remarkable turnaround in 2025, surpassing revenue targets set by the Treasury and signalling a major revival after years of stagnation.

Postmaster General Ruwan Sathkumara said the Department of Posts generated Rs. 13.1 billion last year, exceeding the revenue target assigned for 2025.

He highlighted that the past year also saw wide-ranging reforms, including large-scale recruitments, confirmations of long-serving staff, infrastructure upgrades, and investments in technology and transport to improve efficiency and service delivery.

According to Sathkumara, 378 Sub-Postmasters received permanent appointments in June 2025—the first confirmations for the category since 2020. In September, the appointments of 1,000 Postal Assistants were regularised, marking the first such confirmations since 2022.

The Postmaster General added that recruitment is underway to hire 600 Postal Service Officers through open competition, with appointments expected in February 2026.

Economy

Sri Lanka ranked most affordable place to live or retire in 2026

Published

2 weeks ago

January 11, 2026

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International Living magazine has identified the five most affordable places to live or retire in 2026, which scored the highest in the cost-of-living category of its 2026 Global Retirement Index.

It evaluated retirement destinations across climate, healthcare, visa and lifestyle, along with cost.

Sri Lanka ranked top of the list due to affordable local transportation and easy-to-obtain retirement visas. A couple can live extravagantly on $2,200 (£1,637) a month, or on $1,000 (£744) with some budgeting.

In second place is Vietnam, with the average cost of living in Hanoi sitting at under $1,800 (£1,339) per month. Rent is low and healthcare is affordable.

Thailand was ranked third, because a couple can live comfortably for around $2,000 (£1,488) a month in cities such as Chiang Mai or coastal towns such as Hua Hin. These both have affordable housing, and accessible services and transportation.

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