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SriLankan Airlines unveils ‘Yaana’ the AI-powered chatbot

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SriLankan Airlines has unveiled ‘Yaana,’ an AI-powered chatbot designed to enhance customer support and streamline passenger interactions.

Developed in collaboration with CodeGen International (Pvt) Ltd., Yaana utilizes advanced AI and Natural Language Processing (NLP) technologies to provide intelligent assistance for a wide range of inquiries.

Now live on SriLankan Airlines’ corporate website, the chatbot aims to deliver faster, more efficient, and personalized support to passengers worldwide.

Chamara Perera, Group Head of Information Technology at SriLankan Airlines, commented on this latest advancement in customer engagement technology stating, “Yaana features a generative AI virtual assistant powered by GPT-4 technology and is equipped with sophisticated retrieval capabilities to enhance customer interactions and efficiently address inquiries. The system also utilises a conversational AI framework and custom AI algorithms to deliver rapid, accurate, empathetic and contextually relevant responses. By cross-referencing multiple policy documents, real-time data sets, including flight schedules, Yaana ensures that passengers receive reliable, tailored information.”

Dimuthu Tennakoon, Head of Worldwide Sales and Distribution at SriLankan Airlines, expressed his enthusiasm about Yaana’s potential, stating, “Since going live, Yaana has handled close to 12,000 inquiries with remarkable efficiency, autonomously resolving 88% of them. Furthermore, with its scalability, we anticipate Yaana will manage five times the current volume. By providing 24/7 assistance, including real-time updates during disruptions, streamlined booking guidance and personalised support for complex queries, Yaana will significantly enhance customer service every step of the way.”

The chatbot will prove especially indispensable during unplanned flight disruptions, a common occurrence in the airline industry, by assisting passengers in swiftly finding alternative travel options.

Available globally, Yaana also has multilingual capabilities, making it accessible to SriLankan Airlines’ diverse, global customer base. 

For SriLankan Airlines, an airline committed to using technological advancements to elevate the travel experience for passengers, Yaana marks a significant milestone in its digital evolution.

With this launch, SriLankan Airlines reaffirms its commitment to being one of South Asia’s most innovative and customer-focused airlines. Experience Yaana firsthand by visiting www.srilankan.com 

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Sohan Jayasena to take ceylon spices to the global wellness stage with Mild Earth

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Sri Lanka may give the world another refreshing beverage. Made of an original recipe, it’s brewed from some of the country’s most iconic spices, that could, in time, match the country’s best-known export, tea, thanks to the vision of the enterprising young marketing professional, Sohan Jayasena and his company mild earth

‘Wild Mist Water’ unveiled at an appropriately styled ‘quiet reveal’ in Colombo 7 a few weeks back is, in its creator Sohan Jayasena’s words, “a luxury wellness experience inspired by Sri Lanka’s botanical heritage.”

Available initially in four variants, the Wild Mist Water mixes come in canisters, and their contents must be brewed just as tea is, with each canister containing a thoughtfully curated mix of local spices that have been associated for generations with physical and mental wellbeing.

The spices that go into the mix are drawn entirely from Sri Lanka’s botanical repertoire, with each blend combining coriander seeds with carefully balanced accents of nigella, cloves, cinnamon, rosemary and lemongrass. The result is a subtle, refined infusion designed not to overwhelm the palate, but to offer a calming aroma, a smooth mouthfeel and a sense of grounding that unfolds slowly with each sip, giving its patrons a time to pause a moment of calm that is much needed in a world that never pauses or stops.

At the heart of the brand is its founder’s belief that Sri Lanka’s wellness heritage does not need exaggeration or nostalgia to be relevant to modern life, only thoughtful reinterpretation.

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Araliya Group of Companies Strengthens Logistics Operations with Acquisition of 10 New Trucks from DIMO

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Araliya Group of Companies has further strengthened its logistics and transportation capabilities with the acquisition of 10 brand-new TATA LPK 1618 trucks from Diesel & Motor Engineering PLC (DIMO), one of Sri Lanka’s leading automobile distributors.

This strategic investment expands the Group’s existing fleet to over 200 vehicles, reinforcing its ability to support large-scale operations across multiple sectors. The newly added trucks are expected to enhance efficiency, reliability, and operational capacity within Araliya’s supply chain and distribution network.

DIMO’s comprehensive after-sales service, technical expertise, and long-standing reputation for quality were key factors behind the Group’s decision. The collaboration highlights Araliya Group’s continued commitment to operational excellence and sustainable growth, while reaffirming DIMO’s position as a trusted partner for large-scale commercial transport solutions in Sri Lanka.

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Sri Lanka’s Largest Vehicle Investment: DIMO and Rathna Rice Pvt Ltd Complete Historic 50-Vehicle Fleet Deal

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In a groundbreaking transaction that marks Sri Lanka’s largest single vehicle investment to date, DIMO Lanka has successfully completed the delivery of 50 LPT 1615 TATA commercial trucks to Rathna Rice Pvt Ltd, setting a new benchmark for fleet acquisitions in the country.

This substantial growth demonstrated by the local business sector represents an economically significant milestone for Sri Lanka’s commercial vehicle industry.

The deal underscores the confidence and expansion capabilities of Sri Lankan enterprises, highlighting the continued strength of the domestic business community.

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